Why a Career in Unclaimed Property?
Have you ever wondered about the vast array of career possibilities within the unclaimed property industry? It’s a world of innovation, impact, and opportunity, where your skills and passions can lead you down exciting and fulfilling paths.
From working directly with people to managing business relationships, from strategic marketing to creative design and communication, from ensuring ethical practices through audit and compliance to uncovering hidden truths as a fraud investigator, from meticulously managing tangible assets to leading teams towards success, the unclaimed property industry offers diverse pathways to match your unique skillset.
Whether you’re a seasoned professional seeking purpose-driven work or a recent graduate eager to make a difference, the unclaimed property industry offers a rewarding path filled with opportunity. Discover a world where your skills contribute to a meaningful mission – reuniting lost assets with their rightful owners. Learn more about the dynamic world of unclaimed property careers, where every day brings new challenges, exciting discoveries, and the satisfaction of helping others.
Disclaimer: The job titles and descriptions provided on this page are intended as general examples and may not be comprehensive or fully representative of all positions within this industry. Specific roles and responsibilities can vary significantly depending on the company, location, and individual employer. Additionally, state and local regulations may impose specific requirements or restrictions on certain job titles and duties. It is essential to consult relevant laws and regulations in your jurisdiction to ensure compliance. This information is not intended as legal or professional advice. For personalized guidance on employment matters, please consult with a qualified professional.
To submit a posting for this page, please email submissions@nast.org.
Newest Job Postings:
Washington State: Unclaimed Property Administrator
The Washington State Department of Revenue (DOR) is currently seeking an Unclaimed Property Administrator (WMS3) within the Taxpayer Account Administration (TAA) division in Tumwater, Washington. This position will manage the statewide Unclaimed Property program and represent the department and state on national unclaimed property matters and serve as the state’s representative to the National Association of Unclaimed Property Administrators (NAUPA). The Unclaimed Property Administrator is a senior management position that manages other mid-level managers in the division. In addition to managing the Unclaimed Property program, this position will provide oversight on multiple statewide tax programs under the incumbent’s control, assuring the programs are implemented to meet legislative intent, appropriate financial controls are in place, and that collection efforts result in expected tax revenues. This position will also lead interdivisional teams to implement new laws, taxes, and programs affecting businesses and the operations of the department.
Explore Careers in Unclaimed Property
Audit and Compliance
These positions seek candidates who possess a unique blend of technical expertise and interpersonal skills. This role is ideal for those who thrive in a detail-oriented environment, have a passion for ensuring compliance, and are driven to improve processes.
What you do: This position entails conducting internal audits and reviews of financial, operational, or compliance processes within the appropriate state authority. Reviews can include but are not limited to, multiple compliance related efforts including managing audit vendors, conducting audits of holders, oversight of the Voluntary Disclosure Agreement Program. It requires assessing risks, evaluating internal controls, and making recommendations to mitigate those risks and improve the overall control environment. A strong emphasis is placed on ensuring compliance with applicable laws, regulations, policies, and procedures. The role culminates in the preparation of audit summaries, reports, and recommendations for management or Agency Head.
Titles:
Internal Auditor
Internal Auditor I (Unclaimed Property Auditor)
Assistant Compliance Officer/Internal Auditor
Compliance Officer/Internal Auditor
– Possesses strong analytical skills: You have a knack for identifying patterns, discrepancies, and potential risks within large datasets.
Is a problem-solver at heart: You approach challenges with a proactive mindset, seeking out solutions that are both effective and efficient.
– Values collaboration: You enjoy working as part of a team, contributing your unique insights while also learning from others.
Demonstrates adaptability: You thrive in a fast-paced environment where priorities can shift, and you are comfortable navigating ambiguity.
Current Job Postings:
Claims
These positions demand a blend of people skills, attention to detail, and a passion for helping others. Candidates who thrive in a customer-centric environment, possess strong communication abilities, and are committed to upholding the highest standards of integrity and accuracy will thrive.
What you do: This position involves interacting with customers, whether it be through phone, email, or in-person interactions. Many roles entail reviewing, verifying, and processing claims for unclaimed property, often requiring meticulous attention to detail to ensure accuracy in processing and record-keeping. Some positions may also involve researching and investigating claims to verify ownership and prevent fraud. Strong communication skills are essential for all roles to effectively interact with claimants, colleagues, and other stakeholders.
Titles:
Office Associate II
Customer Service Representative
Claims Supervisor
Senior Claims Representative
Unclaimed Property Claims Investigator
Part-time/Temporary Research Analyst
Education: Most positions require a bachelor’s degree or equivalent experience. Some positions may prefer specific educational backgrounds, such as accounting, finance, or criminal justice.
Experience: The level of experience required varies depending on the position. Entry-level positions may require little to no experience, while higher-level positions may require several years of experience in customer service, claims processing, or investigation.
Skills: All positions require strong communication, interpersonal, and computer skills. Some positions may require specific skills, such as data analysis, research, or investigation.
– Possesses a keen eye for detail: You are meticulous in your work, ensuring accuracy in every step of the process, from reviewing claims to maintaining records.
– Enjoys problem-solving: You approach challenges with a proactive and resourceful mindset, seeking out solutions that benefit both the customer and the organization.
– Is a team player: You collaborate effectively with colleagues, sharing knowledge and insights to achieve common goals.
– Values integrity: You maintain the highest ethical standards, ensuring fairness and transparency in all interactions.
Current Job Postings:
Communications
These positions offer an exciting opportunity for those passionate about making a real difference in their communities. If you are a natural communicator, a creative thinker, and have a genuine interest in connecting with people from all walks of life, then this role might be the perfect fit for you
What you do: This position plays a pivotal role in raising public awareness and driving engagement to unclaimed property programs. You will be responsible for planning and coordinating outreach efforts, crafting compelling content for various platforms (including press releases, social media, newsletters, blogs, and websites), and developing engaging presentations and seminars. Additionally, you will be instrumental in evaluating the effectiveness of our outreach strategies, identifying areas for improvement, and ensuring that our message reaches everyone, particularly underserved communities.
Titles:
Outreach Coordinator
Community Outreach Specialist
Marketing Specialist
Program Promotion Coordinator
Public Information Officer
Education: A Bachelor’s degree in business or public administration, public relations, marketing, journalism, or a related field is preferred. However, three years of technical or higher-level experience directly related to outreach, communications, or public engagement is valued.
Experience: Demonstrated experience in planning and executing outreach efforts, managing relationships with organizations and businesses, and tailoring communications to reach underserved communities. A successful track record of monitoring outreach effectiveness and adjusting strategies based on results is a significant plus. Experience with press releases, social media, newsletters, blogs, and web content development will be advantageous.
Skills: Exceptional communication skills, both written and verbal, are essential for developing engaging content, delivering presentations, and fostering relationships with diverse stakeholders. Experience in public relations, outreach, or communications, particularly in developing and implementing strategies, is highly valued. The ability to connect with diverse communities and cultures is key, as is comfort with public speaking and presentations. Additional core skills include respect, teamwork, flexibility, initiative, critical thinking, time management, and attention to detail.
– Thrives on communication: You have a knack for crafting compelling stories and delivering impactful messages across various channels.
– Possesses a creative spirit: You enjoy brainstorming innovative ideas and developing engaging content that resonates with diverse audiences.
– Is a relationship builder: You are skilled at forging meaningful connections with individuals, community organizations, and stakeholders from different backgrounds.
– Is results-oriented: You take pride in your work, always striving to achieve measurable outcomes and improve outreach strategies.
Current Job Postings:
Fraud Investigators
These positions are perfect for those with a passion for uncovering the truth, reuniting individuals with their rightful assets, and making a tangible impact in the lives of others. If you are a meticulous investigator, a skilled communicator, and enjoy tackling complex challenges, then this position might be for you.
What you do: This position calls for a highly motivated and detail-oriented individual to investigate and resolve cases of unclaimed property, diligently working to reunite rightful owners or heirs with their lost assets and identify bad actors attempting to defraud the program. The ideal candidate will possess strong research and analytical skills, coupled with the ability to communicate effectively with a diverse range of stakeholders.
Titles:
Financial Investigator
Claims Investigator
Property Research Analyst
Education: The positions generally require Bachelor’s degree in business administration, social sciences, criminal justice, or a related field.
Experience: Experience in investigations, legal research, or financial analysis is preferred, as this role requires a deep understanding of complex information and the ability to connect disparate pieces of evidence. The ideal candidate will have a proven track record of managing a high volume of cases simultaneously, demonstrating exceptional organizational skills and the ability to prioritize tasks effectively to meet competing deadlines.
Skills: The ideal candidate will possess a keen eye for detail and a proven ability to conduct thorough research, analyzing complex information from diverse sources to uncover key insights. Exceptional written and verbal communication skills are essential, allowing for the clear and concise presentation of findings and effective interaction with various stakeholders. A strong aptitude for problem-solving and decision-making will enable the candidate to navigate challenges and develop innovative solutions. Proficiency in Microsoft Office Suite is also required to efficiently manage and organize information.
– Possesses a keen analytical mind: You are adept at dissecting complex data, identifying patterns, and drawing meaningful conclusions that lead to actionable solutions. You have a natural curiosity and a passion for digging deep into information to uncover hidden connections and solve mysteries
– Is a clear and concise communicator: You can effectively convey your findings to a wide range of audiences, both verbally and in writing, ensuring clarity and understanding.
– Is highly organized and efficient: You can manage a high volume of cases simultaneously, prioritizing tasks effectively and meeting deadlines consistently.
– Enjoys working independently and collaboratively: You are a self-starter who can take initiative, while also being a team player who collaborates effectively to achieve common goals.
Current Job Postings:
Program Administrator
These positions are ideal for individuals who are passionate about leading teams, optimizing processes, and driving results within a dynamic and regulated environment. If you are a natural leader possessing a keen eye for detail, are driven by continuous improvement, and have a proven track record of success in a supervisory or managerial role, these positions may be right for you.
What you do: This position is responsible for coordinating the division’s activities to ensure efficient and accurate delivery of services. This includes ensuring compliance with unclaimed property laws, facilitating communication across the division, and setting strategic goals based on data and projections, , managing annual budgets, creating contracts and purchase orders, and analyzing and recommending new budget requests. The Administrator provides direct supervision and leadership to section leaders, oversees policy decisions, and works closely with supervisors on various HR-related matters. Additionally, the Administrator plays a key role in continuously evaluating and improving processes, demonstrating visionary leadership while fostering a collaborative and positive team environment. Work is guided by a wide variety of Federal and State rules and regulations.
Titles:
Director
Deputy Treasurer
Administrator
Superintendent
Manager
Education: A Bachelor’s degree in Business Administration, Accounting, Finance, or a related field is preferred, but equivalent experience in a supervisory or managerial role within a financial or customer service environment is valued.
Experience: Most positions require multiple years of supervisory experience, demonstrating the ability to lead a team, delegate tasks, and monitor performance. Prior experience in a financial or customer service setting, particularly one involving claims processing or asset management, would be a significant asset.
Skills: Exceptional customer service skills are paramount, along with the ability to communicate effectively both verbally and in writing. Proficiency in Microsoft Office is essential for managing daily tasks and correspondence. The ideal candidate will be organized, detail-oriented, and capable of managing their time effectively while holding themselves and their team accountable for meeting departmental goals.
– Thrives in leadership: You enjoy inspiring and empowering your team, fostering a collaborative and positive work environment where everyone can succeed.
– Possesses strong organizational skills: You are highly organized, detail-oriented, and capable of managing multiple projects simultaneously while maintaining exceptional accuracy.
– Is a strategic thinker: You can analyze data and trends to identify opportunities for improvement and develop innovative solutions to complex challenges.
– Values communication and collaboration: You believe in open communication, active listening, and working together to achieve common goals.
– Is results-oriented and adaptable: You are driven to achieve excellence, setting high standards for yourself and your team while remaining flexible and adaptable in the face of change.
Current Job Postings:
Washington State: Unclaimed Property Administrator
The Washington State Department of Revenue (DOR) is currently seeking an Unclaimed Property Administrator (WMS3) within the Taxpayer Account Administration (TAA) division in Tumwater, Washington. This position will manage the statewide Unclaimed Property program and represent the department and state on national unclaimed property matters and serve as the state’s representative to the National Association of Unclaimed Property Administrators (NAUPA). The Unclaimed Property Administrator is a senior management position that manages other mid-level managers in the division. In addition to managing the Unclaimed Property program, this position will provide oversight on multiple statewide tax programs under the incumbent’s control, assuring the programs are implemented to meet legislative intent, appropriate financial controls are in place, and that collection efforts result in expected tax revenues. This position will also lead interdivisional teams to implement new laws, taxes, and programs affecting businesses and the operations of the department.
Reporting
These positions are ideal for individuals who enjoy working with a diverse range of stakeholders, have a knack for problem-solving, and are committed to upholding regulatory compliance, balanced with communication skills to promote continued holder compliance. If you are an individual who thrive in a fast-paced environment, are detail-oriented, and possess strong interpersonal skills, these positions may be right for you.
What you do: This position is responsible for working with holders of unclaimed property to ensure they report and remit unclaimed property to the appropriate state authority. This position educates holders on reporting procedures, reconciles reports, and manages various tasks related to unclaimed property compliance. Specializations include securities work and tangibles.
Titles:
Holder Representative
Holder Supervisor
Holder Specialist
Holder Examiner
Education: Associate’s degree preferred or equivalent job-related experience.
Experience: Experience with database software and Microsoft Excel preferred
Skills: The ideal candidate possesses a strong sense of urgency, meeting deadlines while collaborating effectively within a team environment. They demonstrate initiative and problem-solving skills, adapting to new challenges and prioritizing tasks as needed. Excellent verbal and written communication skills, coupled with a customer-focused approach, contribute to their success. Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook, is essential.
– Thrives on collaboration: You enjoy working with both internal and external stakeholders, fostering positive relationships and effectively communicating complex information.
– Possesses a strong work ethic: You are driven to meet deadlines, prioritize tasks effectively, and take initiative to ensure timely and accurate completion of work.
– Is a problem-solver at heart: You approach challenges with a proactive mindset, seeking out solutions and demonstrating adaptability in the face of new obstacles.
– Values accuracy and detail: You have a keen eye for detail and a commitment to ensuring the accuracy and completeness of reports and data.
Is customer-focused: You understand the importance of building and maintaining strong relationships with holders, providing them with guidance and support throughout the unclaimed property reporting process.
Current Job Postings:
Tangibles
These positions are ideal for organized and detail-oriented individuals who have a passion for working with tangible assets and enjoy interacting with diverse stakeholders. If you are a proactive and adaptable individual who possess strong communication skills, are comfortable with technology, and have a genuine appreciation for the value of each item under their care, these positions may be for you.
What you do: This position is responsible for managing and processing tangible assets, ensuring proper inventory, appraisal, authentication, and return or auction of items. This role requires excellent customer service skills, attention to detail, and the ability to work independently.
Titles:
Tangibles Specialist
Asset Management Coordinator
Property Coordinator
Inventory Control Specialist
Education: An ideal candidate will possess an associate or bachelor’s degree in a related field, such as business, logistics, or museum studies. Equivalent work experience demonstrating a strong understanding of inventory management, cataloging, or asset handling will also be considered.
Experience: The successful candidate will have a proven ability to accurately inventory and catalog tangible items, meticulously entering information into databases. Experience with online auction platforms (e.g., eBay) is highly desirable. Previous experience in arranging appraisals and authentications, as well as facilitating the return of property to rightful owners, is a significant plus. Familiarity with inventory management systems and databases will be beneficial in ensuring efficient and organized processes.
Skills: This role demands strong customer service, interpersonal, and communication skills to interact effectively with various stakeholders. Proficiency in Microsoft Office Suite (Excel, Word) and accurate data entry are essential. The ability to work independently, manage multiple tasks efficiently, and maintain meticulous attention to detail is critical. High ethical standards, personal integrity, and discretion are paramount when handling valuable assets. Additionally, the physical ability to lift and move boxes weighing 20-25 pounds is required.
Current Job Postings:
